Refund and Cancellation Policy

We understand that plans can change, and we strive to offer flexibility while also maintaining fairness for all residents. Our refund and cancellation policy is designed to provide clear guidelines for managing cancellations and refunds for co-living room bookings. Please review the following policy carefully:

Cancellation Period:

Residents are entitled to cancel their booking within 21 days prior to the scheduled check-in date without incurring any cancellation fees.
Cancellations made within 21 days of the scheduled check-in date may be subject to cancellation fees.

Cancellation Fees:

If a cancellation is made within 21 days of the scheduled check-in date, the deposit will be forfeited.
In the event of a no-show or early departure, residents may be charged the full booking amount as cancellation fees.

Refund Process:

Refunds for cancellations made within the specified cancellation period will be processed within 14 business days.
Refunds will be issued to the original payment method used for the booking.

Exceptions:

In exceptional circumstances, such as natural disasters, medical emergencies, or other unforeseen events, we may waive cancellation fees or offer alternative accommodation options.
Requests for exceptions to the cancellation policy will be reviewed on a case-by-case basis, and decisions will be made at the discretion of the management.

Modifications:

Residents may request modifications to their booking, such as changes to the check-in/check-out dates, subject to availability and approval.
Modifications may be subject to adjustment of the booking rate, depending on the new dates and prevailing rates at the time of the request.

Communication:

Residents are encouraged to communicate any changes or cancellations to their booking as soon as possible to facilitate the process and avoid unnecessary charges.

By booking a co-living room at Live in Singapore.city, you acknowledge and agree to abide by the terms and conditions outlined in this refund and cancellation policy. For any inquiries or assistance regarding cancellations or refunds, please contact our customer support team at contact@liveinsingapore.city.

Live in Singapore.city reserves the right to update or modify this refund and cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website or other communication channels.